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Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Storyvilleletters.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
Those that place a purchase from this site must be 18 years or older.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at curator@storyvilleletters.com.
SMS Privacy Policy
We respect your privacy and are committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and protect the information you provide when you sign up for SMS communications from Storyville Letters.
1. Information We Collect
When you sign up for our SMS communications, we may collect the following information:
- Your mobile phone number
Any information you provide in your messages to us
2. How We Use Your Information
We use the information collected to:
- Send transactional and promotional SMS messages
- Respond to your inquiries and requests
- Improve our services and communication
- Mobile opt-in data will not be shared with third parties.
We will not sell, rent, or share your phone number with third parties for marketing purposes without your explicit consent.
3. Consent
By providing your mobile phone number, you consent to receive SMS communications from Storyville Letters. You may opt out of receiving SMS messages at any time by replying "STOP" to any of our messages or contacting us at concierge@storyvilleletters.com.
4. Opting Out
If you no longer wish to receive SMS messages from us, you can opt out by:
- Replying "STOP" to any SMS you receive from us
- Contacting us at concierge@storyvilleletters.com to request removal
Please note that opting out of SMS communications may affect your ability to receive certain information, updates, or offers.
5. Third-Party Services
We may use third-party services to manage and send SMS communications. These services are contractually obligated to protect your information and use it only for the purposes of providing the SMS services.
6. Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet or mobile networks can be guaranteed to be 100% secure.
7. Children's Privacy
Our SMS services are not intended for individuals under the age of 13. We do not knowingly collect information from children under 13.
8. Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this SMS Privacy Policy, please contact us at:
Email: curator@storyvilleletters.com
Phone: 310-818-5302
Mailing Address: P.O. Box 21, Delta, Colorado 81416
Effective Date: November 25, 2024